Ordering

How do I place an order?

You can order directly from our online store, contact our sales team by email at sales@efsni.com, or give us a call on +44 28 2766 8224. You're also welcome to visit us in person at Unit 3, Ballybrakes Business Park, Ballymoney.

Can I add or remove items from my cart?

Yes, you can modify your cart until you confirm your order

Do I need an account to place an order?

While not mandatory,creating an account allows you to track your order history,manage saved parts lists,and enjoy faster checkout in the future.

Payment

What payment methods do you accept?

We accept major credit cards (Visa,Mastercard,etc.),debit cards,and some online payment methods (e.g.,PayPal).

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.

Do you offer finance options?

Yes, we have flexible finance plans available. Speak to our team to explore the best option for your business or home setup. What payment methods do you accept? We accept most major debit/credit cards, bank transfers, and approved finance agreements.

Shipping

Do you ship across the UK and Ireland?

Yes, we offer delivery across Northern Ireland, the Republic of Ireland, and mainland UK. Delivery fees and timelines will vary depending on your location and order size.

How much does shipping cost?

Shipping costs are calculated based on the weight,size of your order,your chosen delivery method,and your location.The final cost will be displayed at checkout.

How long does delivery take?

Delivery times vary depending on the type of product you order. Most in-stock items from our online shop are typically dispatched within 2–5 working days. Specialist or built-to-order products usually require around 1 week. Exigo items, which are often custom-manufactured, have an estimated delivery timeframe of 4–6 weeks. After purchase, our team will always confirm your delivery address and provide a delivery timeline based on your order.

Return Products

What warranty comes with the equipment?

All our refreshed and used machines come with a 30-day standard warranty with 12 months parts warranty on all new parts fitted.

How do I return an item?

Returns are assessed on a case-by-case basis depending on the condition and reason for return. Please contact our team directly to discuss.