Help Centre
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about ordering, payments, shipping, and returns. Can't find what you're looking for? Get in touch — we're always happy to help.
12+
Answers
4
Categories
24hr
Response Time
Ordering
01
How do I place an order?
You can order directly from our online store, contact our sales team by email at sales@efsni.com, or give us a call on +44 28 2766 8224. You're also welcome to visit us in person at Unit 3, Ballybrakes Business Park, Ballymoney.
02
Can I add or remove items from my cart?
Yes, you can modify your cart at any time until you confirm your order. Simply go to your cart page to add, remove, or adjust the quantity of any items before checking out.
03
Do I need an account to place an order?
While not mandatory, creating an account allows you to track your order history, manage saved parts lists, and enjoy faster checkout in the future. We recommend it if you plan to order regularly.
Payment
01
What payment methods do you accept?
We accept most major debit/credit cards, bank transfers, and approved finance agreements. All transactions are processed through a secure payment gateway for your protection.
02
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. We never store your full card details on our servers and all payments are processed through PCI-compliant gateways.
03
Do you offer finance options?
Yes, we have flexible finance plans available. Speak to our team to explore the best option for your business or home setup. We can tailor payment schedules to suit your budget and requirements.
Shipping
01
Do you ship across the UK and Ireland?
Yes, we offer delivery across Northern Ireland, the Republic of Ireland, and mainland UK. Delivery fees and timelines will vary depending on your location and order size. Free shipping to Northern Ireland is available on most orders.
02
How much does shipping cost?
Shipping costs are calculated based on the weight and size of your order, your chosen delivery method, and your location. The final cost will be displayed at checkout. For larger items or bulk orders, contact us for a custom delivery quote.
03
How long does delivery take?
Delivery times vary depending on the product ordered. Most in-stock items from our online shop are dispatched within 2–5 working days. Specialist or built-to-order products usually require around 1 week. Exigo items, which are often custom-manufactured, have an estimated delivery timeframe of 4–6 weeks. Our team will always confirm your delivery address and provide a timeline based on your order.
Returns & Warranty
01
What warranty comes with the equipment?
All our refreshed and used machines come with a 30-day standard warranty with 12 months parts warranty on all new parts fitted. New equipment carries the full manufacturer's warranty. Full details are provided with each product listing.
02
How do I return an item?
Returns are assessed on a case-by-case basis depending on the condition and reason for return. Please contact our team directly to discuss. We'll work with you to find the best solution as quickly as possible.
STILL HAVE QUESTIONS?
Our team is ready to help. Get in touch and we'll get back to you within 24 hours.